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      • I call my version the “Mack Truck Manual.” (Same concept) Been doing it for many years at every day job and for every client. It’s one of the first things I begin compiling when I start a new gig. And it’s not just for clients. The Manual has saved me a time or two, especially when something comes up that I haven’t had to deal with in a long time — it documents how to do *everything* so I can use it as a personal memory refresher, too.

  1. Great article! “This is what you can expect” is key. When I first started, I didn’t clearly outline who is responsible for what and when. This resulted in misunderstandings, surprises and more stress for everyone.

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