What You Need to Know About Nexcess WordPress Hosting

I make no bones about the fact that I use multiple web hosting companies. This experience gives me a baseline to compare different hosts and decide which is best for what situation.

The newest host on my list is Nexcess (a Liquid Web brand). They’re a long-time player in the web hosting space and more recently have added managed WordPress hosting to their lineup. In this post, I’ll specifically review Nexcess Managed WordPress hosting. I’ll also share how it stacks up against my other favorite hosts and who I think would best benefit from their service.

Don’t be scared, but note that there are affiliate links in this post. I only recommend products I use and enjoy. You can read more here.

Nexcess Managed WordPress Hosting Review (report card style!)

Nexcess hosting supports a number of applications (WordPress, Magento, WooCommerce just to name a few) and varying services such as cloud hosting, containers, colocation, etc. Note that they do not offer shared hosting services, so if you’re looking for lower budget options, I like SiteGround.

They also offer custom solutions for enterprise-level clients. In short, Nexcess is in the upper tier of web hosting.

The following is a managed WordPress hosting review since that’s my only experience with Nexcess so far. Here’s a quick overview of how they stack up – I’ll get into the details as we go on.

Area of FocusScore
Site Management ToolsA-
Developer FeaturesA

Site Management Tools

Dashboard (A)

I don’t mind if I never see a cPanel again. I’ve yet to run across a managed WP host using cPanel, but I’ll confirm here that Nexcess does indeed have a custom dashboard for managing your sites. And it’s pretty!

The layout is intuitive and friendly.

Liquid Web dashboard for Managed WordPress hosting

Site Staging (B)

Site staging is basically a way to make (and test out) changes to a duplicate of your live site. This feature is quickly becoming a de facto standard for managed WordPress hosting. I’d consider it a deal breaker if a host didn’t offer it. Fortunately, Nexcess does.

With one click you can copy a live site to staging and you get access to both the staged version of the files and the database. Where Nexcess falls short here is the ability to push a site from staging to live. You quite literally only use the staging site to test out changes. Once tested, you’d need to go make those changes again to your live (production) site. Boo. I’m 99% sure this is on the short-list of features to improve, but that’s the story for now…

Update: Nexcess now offers a Staging & Production sync feature. Woohoo!

Automatic Updates (A)

Nexcess offers automatic updates for WordPress core, which is nice. But they take it a step further and offer automatic updates for your plugins as well.

And here’s the very coolest part: They take a snapshot (image) of before update and after update for your home page, a single page, and an archive page. If their algorithm detects a visual change, the updates are rolled back and you’ll receive an email asking you to manually review those changes to see what’s going on.

That’s badass.

Screenshot of email Liquid Web sends if automatic update fails

Bulk Site Maintenance (A)

Every WordPress install automatically includes the iThemes Sync Pro plugin. This is a service similar to ManageWP that lets you manage multiple WordPress installs from a single dashboard. You can manage up to 10 sites for free with Sync – beyond that you’d need to buy a subscription that matches your needs.

Sync is a pretty robust tool with lots of great features on the roadmap, but since that’s beyond the scope of this post, that’s all I’m gonna say about that.


Automatic Backups (A)

Nexcess does beautifully in this category. There’s no need to configure backups for your account – they’re automatically scheduled to run daily. You’ll have access to a rolling 30-days of backups and can do a one-click site restore (no additional cost).

You can also manually run backups. All backups are stored on Nexcess servers. (If you wanted to back up offsite, you’d need to use a tool like BackupBuddy, which integrates with iThemes Sync.)

Free Migrations (A)

Want to move an existing site to Nexcess? Ask for a free migration and BOOM. It’s done.

I manually migrated my sites to Nexcess (because I’m a nerd and that’s the way I like to do things). If you go this route, be sure to run a thorough check on your database for URLs. When you initially create a site in Nexcess, you give it a name and that name is used as part of the URL structure for your install. When you manually migrate, you’ll just want to double-check that any references to that URL are updated to your custom domain.

Support (B)

Heroic support mascot
The heroic support mascot was a giveaway at a WordCamp. He lives on my desk and I squeeze him regularly.

Nexcess prides itself on offering “heroic” support. They offer support via phone, email, and chat 24/7. I’ve had good experiences so far.

I’m not handing out an A here because there are still some kinks to work out when it comes to Nexcess’ managed WordPress hosting support. For instance, if you start a chat or email a support request from within your customer dashboard, you’re routed to “regular” support. Once you explain you’re on a managed WordPress plan, then you’ll get bumped to the right support team.

Truly heroic support would be “knowing” that I was a managed WP customer based on the location of where I initiated my support request. This is a nitpick, but since Nexcess makes such a big deal of their support, they need to address this issue.


Free SSL (A)

Fun fact: Every site on Nexcess automatically gets a free SSL certificate. Don’t want SSL? TOO BAD! Seriously, though, this is awesome. I thought it was awesome when hosts started offering free Let’s Encrypt SSL certificates, but Nexcess puts the sauce on top of the awesome by automatically installing this on every account. No need to ask for it – it just is.

If you’re not sure why HTTPS is a big deal, here’s why: Google hows security warnings for non-secure websites with pages containing sensitive data (e.g. password, credit card info, etc.) that don’t have an SSL certificate. Also, Google just announced that beginning in July 2018, Chrome will start marking all HTTP sites as “not secure.”

Malware Monitoring (A)

All sites include malware monitoring at no extra cost. The service includes regular scanning for vulnerabilities and protection from brute force attacks.

Developer Features

All-level access (A)

It really bugs me when a host limits file or database access. LET ME IN, I SAY! With Nexcess you get direct access to your MySQL database via phpMyAdmin. You also have SFTP access to files and can even SSH into your server, if you’re really feeling nerdy.

Version Control (A)

Nexcess has Git version control on its servers. This is available when you SSH into your box. (Pretty much similar to how you can use Git with WP Engine, if you’ve tried that.)


Scalability (A)

This is where Nexcess truly shines. Their managed WordPress service is built on a redundant cloud platform. For normal people, that means that even if your site traffic suddenly went through the roof, your site would stay online (no sudden charges for traffic spikes either).

Speed optimization (A)

Nexcess servers are also configured for site-wide caching (you don’t have to install an extra plugin). They also include image compression for uploading images (though you should still do this before uploading images anyway) and lazy loading for images.

So, which WordPress host is right for you?

Now that you know more about Nexcess services, I want to talk about it in the context of my other favorite managed WordPress hosts: Flywheel and WP Engine.

All three of these hosts are great in their own right, but I like them each for different reasons. I’m painting with some broad strokes here, but here’s where I think the best features match up with ideal customers:

Are you a designer? Use Flywheel.

Flywheel is beautiful. It was “made by designers for designers” and that’s evident all throughout the user interface. The service is tailored for the non-technical user that appreciates the lack of techy things.

Among other great features, it includes client billing transfer, site blueprints, and a simple dashboard.

Are you a developer? Use WP Engine.

Each of these hosts has feature overlap, but WP Engine stands out for its developer features. You have SSH access to your server and full database access. You can also take advantage of Git version control on their servers and deploy files to the server using Git push.

I’m not a huge Vagrant fan, but if that’s your thing you will love Mercury (HGV). It’s a single Vagrant for developing and deploying HHVM-based code that very closely mirrors WP Engine’s own software stack (excellent for testing in as close to a live environment is possible).

Are you a business owner, agency, or freelancer? Use Nexcess.

If you use your website to make money go with Nexcess. You’ll pay a bit more (unless you’re on their entry-level plan), but then, it’s not meant for hobby sites. Between the performance and security features Nexcess offers, it’s the best option for keeping your money-maker online and speedy.

You don’t get all the pretty Flywheel offers or all of developer offerings of WP Engine, but you get a highly performant hosting environment that translates to better site speed and the ability to automatically scale up to meet traffic demands without surprise overage costs.

25 thoughts on “What You Need to Know About Nexcess WordPress Hosting”

  1. @Carrie Dils,

    A post author’s integrity and character, or the lack of them, can be as cheap as an affiliate account away these days. And your’e a living example of them. Which is one of my intentions of submitting my previous reply.

    People have the right to hear different experiences. We’ve chatted with Flywheel and another host. With FW, we had 3 chats, each 1-2 hours long, asking lots of “stupid” questions, but they remain respectful and professional. Sad … @Carrie Dils

  2. Hey Carrie,
    I read you review and it was pretty convincing to me for selecting my next hosting, Liquidweb. I tried to contact them through live chat that never responded and every time it said, my request had been logged and someone would contact. I sent them email twice and i got only the automated message telling me that someone would contact. If they are like this for the new customers, what would they be doing the existing ones. Did you really use their services before writing this review?

    1. Hey Mudassar,
      Sorry for your bad experience – that would certainly not make me want to use the service. That said, I use every product I review and am currently hosting carriedils.com (and several other web properties) with Liquid Web. I use their email/ticket support more than chat support, but I’ve always had timely responses.


    2. Hey Mudassar,

      I apologize for the confusion you might have received. I took a look in our system and it looks like we’ve replied (if I got your contact info correct) just this morning. If it’s not you, and you would like to give us another chance, feel free to contact me so that I can route you directly over to our team and they’ll be able to help you out.


      AJ Morris
      Managed WordPress Product Manager
      Liquid Web

      1. Hi Morris, Though I got replies from your side at least 2 to 3 days after i contacted you people through live chat module which was not working. Actually this delay was actually in clash with what the author is claiming in the article.
        Since you are taking it serious, which is good, i’ll definitely think about contacting you people again.

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