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Comments

  1. I recently went through a site audit for my food blog and was recommended to switch to Cloudways for hosting. I’m curious if it’s even comparable to Liquid Web or FlyWheel for someone like myself who is (for some) reason attempting to do this on her own?

    • Hi Victoria,
      I personally have not tried Cloudways yet. I’ve heard good things, but my impression is that it’s geared more toward the technical user. If you go that route, I’d recommend looking to their managed WordPress offering specifically.
      Cheers,
      Carrie

  2. I have heard really good things about LiquidWeb for a number of years now, and it seems that their WordPress presence is starting to grow as well.

    Plus, they are Michigan based, so you know they are good people. 😉

  3. Hi Carrie,

    Great detailed overview! I use LiquidWeb for my development (just VPS), for my biz site WP Engine, and I have a client on the Managed WordPress plan. We got on in the early days of LiquidWeb’s Managed WordPress and were put in the cPanel version of it. I’ve been using them for about 10 years.

    I’m delighted to read backups now go back 30 days instead of 10, that is helpful.

    A note on two issues we have experienced. The caching can not be toggled by the account user, you do need to ask LW to help out with that. I miss that from WP Engine, occasionally you need to flush the cache.

    The SSL certificates are not both “www” and without “www”. When activating the SSL certificate in the dashboard, it will set you up without “www” version of your domain. Personally I never type in the “www” but there are always folks out there who do so I manually ask for SSL certificates from LiquidWeb so the website is reachable and not producing an error for example in Firefox because it can’t be used with the “www” in the domain address.

    And of course, also agree being in Michigan a good thing (I’m biased I’m from there.) Oh and hey LW owns their servers, it is not farmed out to a third party. That means they instantly fix hardware and they also have a mirror site out west.

    Customer service is highly technical, they are used to dealing with heavy duty tech people so you don’t have to do layman’s language with these guys.

    • Thanks so much for chiming in, Nancy. I’d forgotten about the default to non-www. My domains were already https and non-www, so I didn’t think much about it when I did the migrations, but that’s a good reminder for folks.

      Interesting (and good point) about the caching. AJ Morris, if you’re reading this, put it on the feature roadmap? Ha!

      • Hey Nancy –

        On our Managed WordPress cPanel product, you actually have to request the SSL be created. So it’s likely someone didn’t create the SSL cert for both www and non-www.

        With our Managed WordPress that Carrie is referring to here, as long as you point http://www.domain.com and domain.com to the server’s IP address, we’ll register a Let’s Encrypt SSL for both.

        Our caching has also greatly improved between the cPanel product and non-cPanel product. When you take cPanel out of the equation, we have many more freedoms. Currently we’re using Nginx microcache to provide caching on the managed WordPress product. We’ll be switching this out shortly for Varnish that will include the ability to flush cache.

        Definitely take a look at our new managed WordPress offering. I think you’ll find a lot of changes that we weren’t able to do when we had cPanel in the mix. You’ll also get all of the new features like Visual Comparison, Staging Sites and a few tricks up our sleeves!

  4. Thanks for a concise and informative article, Carrie! I’ve been looking for a good place to host and I am still researching. Liquid Web do sound very professional, but unfortunately their prices are painfully high for me.

    I’ve been doing a lot of research lately and I’m trying to find better deals and services. I’m interested in what you think of WPX Hosting in comparison to Liquid Web. have you heard of them? They seem to be on a similar level of quality but are less expensive.
    I want to hear more opinions from experts before committing to anything.
    As a WordPress expert, would you consider doing some more reviews of other WordPress hosts?

    Thanks again Carrie!

  5. Very good and informative review! Indeed, LiquidWeb has been improving and it might be one of the best options for business owners. Are there any feedback from the customers, who switched to LiquidWeb and can compare it with other hosting providers?

    • My own experience has been a significant (50%) improvement in site performance. I just recently moved a client over to LW and, while the support and service are phenomenal, their onboarding process still needs a little work…

  6. Good stuff. Thanks Carrie! Personally, my top three (in no particular order) are Flywheel, WPX, and Pressidium. Flywheel is beautiful, but the costs can be frustrating depending on one’s needs. But the $100 bulk plan is a sneaky good option for people who need two to ten sites and are making a little money. WPX is about as “budget’ as I will go anymore, and their service, both performance and customer service, are very good. Finally, I started hosting a my father-in-law’s site (he is a popular author) on Pressidium in January and I’m very happy with them. The performance has been great, and the customer service has been a cut above.

    As a relatively novice user who doesn’t want to be a developer, but wants to focus on my own sites and mostly on my businesses, I look for four things: 1) performance, 2) customer service, 3) no “shutdowns” or surprises, and 4) someone who will take care of everything if my site is compromised in anyway. All three of these hosts go the extra mile to protect my site, and all three will clean up any problems for free in the very rare event of a problem. And none of them will ever shut me down or pause my site because of traffic spikes or billing mix-ups or anything else. I need that peace of mind. 🙂

    • Hey Dan,
      Thanks for the comment! I especially liked hearing what things are most important to you. We all have differing priorities, but you pretty well hit it on the head.

      (Raising my glass) May your sites ever be up and your downtime ever be low. 🙂

      Carrie

  7. Hi Carrie,

    Nice review. But I’m afraid I have to report a most disappointing experience with LW.

    My husband chatted with their rep for pre-sale questions today after reading this review. Neither of us are tech savvy at all and my husband is also pretty bad at typing. Less than 5 minutes into the chat, LW abruptly cut the chat and showed us a screen that read something like .. our advisor is currently with other customers. We have logged your record. if emergency, please call us at xxxxxxx. Not verbatim but pretty much. I couldn’t believe they treated people this way. We have chatted with some really poor hosts prior but as awful as their customer service might be, nobody did this to us.

    We compared them to Flywheel before contacting them and found even though they are expensive, but their Managed WP $69 and $99 plans actually allow more storage and bandwidth than FW at the same price points. and LW use SSD while FW says “disk” so I guess that means hard disk.

    We’ve been building our very first wordpress site for 2 years and it’s a dynamic site with frontend users submitting posts, making comments, exchanging messages..upload photos, etc so we know our host must be able to sustain such a dynamic site with enough bandwidth and storage. We almost went with FW but after reading this review and compare their plan details, we were hoping LW would fit the bill.

    Now after this chat, plus someone commented here their Support don’t use layman’s language so that’s a red flag for us. And you also said “Liquid Web falls short here is the ability to push a site from staging to live.” So …disappointing.

  8. @Carrie Dils,

    A post author’s integrity and character, or the lack of them, can be as cheap as an affiliate account away these days. And your’e a living example of them. Which is one of my intentions of submitting my previous reply.

    People have the right to hear different experiences. We’ve chatted with Flywheel and another host. With FW, we had 3 chats, each 1-2 hours long, asking lots of “stupid” questions, but they remain respectful and professional. Sad … @Carrie Dils

  9. Hey Carrie,
    I read you review and it was pretty convincing to me for selecting my next hosting, Liquidweb. I tried to contact them through live chat that never responded and every time it said, my request had been logged and someone would contact. I sent them email twice and i got only the automated message telling me that someone would contact. If they are like this for the new customers, what would they be doing the existing ones. Did you really use their services before writing this review?

    • Hey Mudassar,
      Sorry for your bad experience – that would certainly not make me want to use the service. That said, I use every product I review and am currently hosting carriedils.com (and several other web properties) with Liquid Web. I use their email/ticket support more than chat support, but I’ve always had timely responses.

      Carrie

    • Hey Mudassar,

      I apologize for the confusion you might have received. I took a look in our system and it looks like we’ve replied (if I got your contact info correct) just this morning. If it’s not you, and you would like to give us another chance, feel free to contact me so that I can route you directly over to our team and they’ll be able to help you out.

      Thanks.

      AJ Morris
      Managed WordPress Product Manager
      Liquid Web

      • Hi Morris, Though I got replies from your side at least 2 to 3 days after i contacted you people through live chat module which was not working. Actually this delay was actually in clash with what the author is claiming in the article.
        Since you are taking it serious, which is good, i’ll definitely think about contacting you people again.

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