Client Work

Freelancing Fundamentals: New Client Onboarding

If you’re a newcomer to freelancing, you might find one aspect of it frustrating or intimidating: The terminology. I mean, what the heck is “client onboarding,” anyway? New client onboarding is simply the act of welcoming new customers to your business, answering their initial questions, and communicating what services you offer. A well-thought-out onboarding strategy […]

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Freelancing Fundamentals: Contact Relationship Management

What the heck is CRM and, as a freelancer or small business, do you even need it? Yes. This post is part of a series called Freelancing Fundamentals: How to Take a Project from Cradle to Launch. CRM for Freelancers What is CRM anyway? The acronym CRM traditionally stands for customer relationship management, which is the process

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Freelancing Fundamentals: How to Take a Project from Cradle to Grave

Every project has a life cycle filled with a series of steps and moving parts that have the power to make or break it. From sourcing your potential leads to using tactics that turn those leads into repeat customers, each step has specific value to your business. These are the fundamentals of freelancing that you

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7 Things Your (Potential) Client Needs to Hear You Say Before They’ll Hire You

In 1997, I was fresh out of college, had very little experience, and was looking for a way to pay rent. Armed with three (unpaid) websites in my portfolio — a university department site, a church website, and my personal site/online resume — I hoped to turn my baby skill set into a paying job.

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