Business & Freelancing

I was recently invited by a friend to be a last-minute presenter at a local WordPress meetup. I've been looking for ways to be more involved with the WordPress community and was immediately excited and flattered for the opportunity to talk with this … [Read more...] about The Shocking Truth: I’m Not Your Competition

Support forums are essential to life in a digital world. We depend on them to learn, get answers to questions, and understand how to better use a particular tool. Behaving badly in a forum can make the forum fairies think you're a jerk. Nobody likes … [Read more...] about 6 Forum Posting Mistakes That Make You Look Like a Jerk

Have you ever heard someone say "I wish I had less traffic on my blog?" or "It'd be great if fewer people were on my mailing list." Of course not. Before you can share, sell, teach, train or whatever else you're trying to do online, you can't … [Read more...] about 5 Small Things You Can Do to Grow Your Audience

Ever felt like the creative well was running dry? You need an idea for a blog and suddenly you're at a complete loss for an interesting topic? I can't relate. All of us who're in the business of creating great content (or even just blogging … [Read more...] about Let Twitter Inspire Your Next Idea for a Blog Post

In 2003, I left the world of corporate America and a career in technology to learn how to sling drinks at Starbucks. What started as a coffee break to understand a new industry snowballed into an almost decade-long career with an exceptional company. … [Read more...] about What a Starbucks Barista Can Teach You About Good Customer Service Skills